I’ve rented cars all over Europe and this was one of the most frustrating experiences I’ve ever had.There is no signage at the airport telling you where to go. Two airport information desks didn’t know where this company was located, one even suggested taking a public bus. The rental location is impossible to walk to, and once you finally arrive you lose 45 minutes dealing with slow paperwork and rude, uninterested staff.The real problem came at the end.When I arrived, I clearly explained that my colleagues’ flight was delayed. I told them I would complete the paperwork first to save time, but would then need to go back to the airport to collect them. This was explained up front.Only after taking my time, processing everything, and handing me the keys did they tell me they would not bring my colleagues from the airport to the rental office because “they are not our customers, only you are”. This made absolutely no sense. We were travelling together, using the same rental, and I was the one paying.There was no flexibility, no attempt to help, and no interest in resolving the situation. Just a flat refusal.In the end I had to drive back to the airport myself and pay for short-stay parking just to collect them.Yes, the car was fine and the price was cheap. Everything else about the collection was a mess. When dropping the car off the staff were different and great. Just shows how important customer service is as they lost not only myself as a customer but will also be removed from the approved supplier list.
Claim your business profile now and gain access to all features and respond to customer reviews.
CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
