Terrible experience with the service. I picked up the "VW Golf or equivalent" (~27k RRP) but received a Hyundai i10 (~15k RRP) and was told it was "in the same bracket." It took 40 minutes to finalize details that were already provided during booking. Although we purchased fully comprehensive insurance when booking, we were informed at pickup that we weren't covered and needed to buy additional coverage at outrageous prices. We chose not to do this and relied on the insurance we obtained online. The next day, the car wouldn't start. I contacted the service team, who said they couldn’t assist since we weren't insured. I then called a roadside assistance service they recommended, only to find out the car was out of warranty and they had no policy with them. INEFFECTIVE CUSTOMER SERVICE. EXTREMELY DISAPPOINTED.
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