The customer service is unacceptable. I purchased a shelf on July 31 and canceled the order on August 1 because the delivery time was too long. According to the cancellation policy, cancellations are allowed without any cost. However, to this day, I am still waiting for my refund. On the website, the state that refunds are processed within 14 days, yet it has already been 19 days without any confirmation that I will receive my money back. This is a significant amount of money, and I feel deceived.
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