Review Time
This should be a minus 10 - Total lack of any customer service and lack of pride in their company. My lastest email was met with a response of we have shipped it and you will get it - how rude. No photos, No contact details, No packing list, No confirmation of the address you are sending to and if we can offload itMy email today and I have sent many and always met with arrogant indifference from Florian who obviously thinks he is far too important to update his customer with a very angry client waiting more than 6 months who wants to complete his garden room in Richmond London. My Email: Where are my goods we paid Euro 10,000 August last year - you said you have shipped them yet you refuse to show me photos of what you have shipped or where you have shipped them to and any shipping documents. THIS IS THE WORSE COMPANY WE HAVE EVERY DEALT WIThpLEASE EMAIL ME AS YOU NEVER RETUNR MY CALLS Never in my 20 years have we been treated this way
The customer service is unacceptable. I purchased a shelf on July 31 and canceled the order on August 1 because the delivery time was too long. According to the cancellation policy, cancellations are allowed without any cost. However, to this day, I am still waiting for my refund. On the website, the state that refunds are processed within 14 days, yet it has already been 19 days without any confirmation that I will receive my money back. This is a significant amount of money, and I feel deceived.
The fournitures are good but the problem is everything else.. I've been waiting for a coffee table. It's two month late. And i have no proper answer about where it is!!!! At the beginning it was on its way, then it was delay, then they didn't know where it was and now they realise it's still at the firm.... And i only had those answer because i keep asking !!!! Like i write so many email to have answers!!! And they Don't give a damn about the customers. Those fournitures are beautiful but pricy, so the custom services is suppose to be well manage right? Nope.nothing. So if you have the energy to deal with that mess, yeah go for it. But otherwise run !!!!!
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