I recently placed a 5-figure order of over 5 tons of high-quality ceramics, expecting a smooth delivery from Italy to Paris. Unfortunately, the experience was fraught with issues, including multiple last-minute cancellations and poor communication, leading to substantial additional costs for me. Despite preparing with a forklift and team (which I was not given any alternatives about), I was left managing and paying for several rescheduled attempts.A month has passed with no resolution or refund for the extra costs incurred, despite promises. The logistical and financial impact of this experience was significant, and I urge potential customers to consider this when placing large orders and/or delivering to large cities. I hope the company addresses these concerns promptly and fairly.On top of this, I was recently made aware (not by the company itself) that my private data was leaked in a data breach, highlighting again large inefficiencies within the company.
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For over 30 years, Casa39 has been leading the market with a large assortment of porcelain floors tiles, furnitures, bathtubs, shower enclosures and all kinds of accessories.
Casa39 is the largest online store of floors and wall tiles in the world. With over 80,000 items online, we guarantee a wide selection of products, including the latest ceramic trends from well known brands, at the best price on the market.
Casa39 offers a wide range of products like porcelain stoneware tiles, as well ones with marble effect, wood effect and concrete effect. The company specializes also in taps and sanitary wares which include shower trays, wall hung toilets, shower baths and bath screens. Casa39 provides for their clients only the highest quality products, completely Made in Italy and from the best brands like Marazzi. Through the website our customers have the opportunity to request personalize advice, free 3D design and buyer protection programs. Please feel free to contact us for any additional info and one of our experts will reply as soon as possible.See more
