I ordered an over-priced bath mat ($44.99) from this company because it was a colour I’d found difficult to source. It took nearly 3 weeks to arrive and when it did it was nothing like the picture in either quality or colour. When I asked for a refund I was told that the cost of returning the item to the warehouse in China (not South Australia!) was prohibitive. They offered a 20% refund and said I could keep the mat. I insisted on a full refund and explained I would pursue them through all channels available to me if it didn’t happen. To give them their due, I received it. Do not purchase from them! They are sourcing cheap Chinese products and selling them at inflated prices. When people settle for a percentage refund they are still making a lot of money.
Claim your business profile now and gain access to all features and respond to customer reviews.
