I am extremely disappointed with my experience.
I ordered a custom phone case using my own original illustration, which does not include any trademarks, copyrighted characters, brand logos, or third-party IP. Despite this, my order was suddenly put on hold and flagged as a potential IP infringement, without any specific explanation of what exactly was considered problematic.
The notification I received listed very broad categories (such as “artwork” or “fictional characters”) without identifying any actual infringement. This makes it impossible for artists and independent creators to understand or comply with your guidelines.
As an illustrator, this feels unfair and dismissive. If original artwork can be rejected without clear reasoning, it seriously undermines the purpose of offering a “custom design” service in the first place.
I would expect:
• Clear and specific explanations when an order is rejected
• Transparent IP review standards
• Respect for original creators and their work
Until this process becomes clearer and more artist-friendly, I cannot recommend CASETiFY to other creators.
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Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.See more
