The designs are really cute, but unfortunately the quality does not match the price. After only about two months of normal use, the printed design on my phone case started peeling and rubbing off. For a premium-priced case marketed as durable with a “100% customer satisfaction guarantee,” this is very disappointing.
When I contacted customer service, I was told this was considered normal wear and tear and no meaningful resolution was offered. At this price point, I would expect much better quality and customer support. I wanted to love this brand, but I wouldn’t repurchase unless the durability and warranty support improve.
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Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.See more
