I had a situation with my account. I first contacted Cash App support through the app, but they said that department could only respond via email. It took two days to receive the email, and when it finally arrived, the response had nothing to do with my issue. They literally gave me an answer, which was shutting me down, in regards to something that wasn't even my question or my situation. At the end of the email, they had a survey in the final question was asking, “What went well?” but nothing at all went well, so I was essentially forced to select an answer that wasn’t true just to complete it since it was a required question that they would not let you bypass. The whole process was slow, unhelpful, and frustrating on top of being forced to lie to finish the feedback form.
Claim your business profile now and gain access to all features and respond to customer reviews.
Instantly send money between friends or accept card payments for your business. Cash out to your bank instantly.
