After several months of timely payments on my payday loan and successfully renewing it, I relied on that positive relationship for my budget. I realize now that it was my mistake to trust a company that claims to assist Canadians financially. I paid the loan in full and initiated the reloan process as usual, but during a system upgrade, no approvals were granted. I reached out through messages, emails, and online chats, but received minimal response. Only one agent initially communicated with me, and another took two weeks to respond via email but couldn't help further. By month’s end, I still had no updates or communication about my situation. This lack of information led to financial responsibilities I couldn't manage, resulting in NSF fees that prevented loan approval despite my good standing. Now, nearly three months later, I've faced eviction, my car insurance is in default, and I'm struggling to catch up on payments. I’ve only managed to make partial payments to keep my phone active for communication. Ultimately, I'm in a much worse situation now than when I first started with the service.
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