Review Time
After several months of timely payments on my payday loan and successfully renewing it each time, I relied on that positive relationship for my budget. I acknowledge that it was my mistake to trust a company that claims to support Canadians financially. I paid off the loan in full and began the reloan process as usual, but during a system upgrade, no approvals were granted. I reached out through messages, emails, and online chats, but received little to no response. Only one agent initially communicated with me, and another took two weeks to respond via email but couldn't assist further. By the end of the month, I still lacked updates and communication regarding my situation. This lack of information led to financial responsibilities I couldn't manage, resulting in NSF fees that prevented loan approval despite my good standing. Now, nearly three months later, I've faced eviction, my car insurance is in default, and I'm struggling to catch up on payments. I’ve only managed to make partial payments to keep my phone active for communication. Ultimately, I'm in a much worse situation now than when I first engaged with the service.
After several months of timely payments on my payday loan and successfully renewing it, I relied on that positive relationship for my budget. I realize now that it was my mistake to trust a company that claims to assist Canadians financially. I paid the loan in full and initiated the reloan process as usual, but during a system upgrade, no approvals were granted. I reached out through messages, emails, and online chats, but received minimal response. Only one agent initially communicated with me, and another took two weeks to respond via email but couldn't help further. By month’s end, I still had no updates or communication about my situation. This lack of information led to financial responsibilities I couldn't manage, resulting in NSF fees that prevented loan approval despite my good standing. Now, nearly three months later, I've faced eviction, my car insurance is in default, and I'm struggling to catch up on payments. I’ve only managed to make partial payments to keep my phone active for communication. Ultimately, I'm in a much worse situation now than when I first started with the service.
I really appreciate the staff at the local branch. The team is incredibly friendly and knowledgeable. I often get flustered when using my phone, but they guide me through the process, making everything straightforward. They explain things clearly without overwhelming me with unnecessary details. The support I receive in the branch is just fantastic.
This company has been unresponsive for almost eight weeks, not returning calls or emails. After finally making contact, it's back to silence again. It's concerning how unreliable they are. It feels like they might be avoiding their customers altogether.
If there was an option for zero stars, I would definitely choose it. I’m frustrated with the recent changes and the lengthy wait (over three weeks) for a callback regarding a loan application I couldn't even finish due to technical issues. I'm constantly redirected because everyone is busy. If you need cash quickly, this service isn't reliable anymore.
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