I just got done purchasing a coin package on this platform. I won so I started a redemption. My account has already been verified and there is nothing else to do for my redemption. I put in for my $100 redemption it tells me thank you congratulations..... I start playing again then my redemption gets canceled for no reason. I check my email it says Sry we had to cancel your redemption thank you for understanding. Thank you for understanding? WTF? It gave me no reason to why they canceled my redemption or a reason for anything. I go back to the platform try to talk to support but conveniently they have no agents available for chat. Only the piece of crap AI. So it tells me that there's a platform wide pause in all redemptions! No reason at all for this happening just thanks for your understanding. I have my doubts on receiving my money threw this platform. I will update if I get my redemption.
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