Customer support is completely lacking. I encountered issues with a gift card link for a popular gaming platform, and neither I nor the recipient can access the gift card code. We’re being prompted for an email address, but I opted for a link instead, so that information wasn’t provided. I attempted to register a support ticket but never received any confirmation. The live chat is completely unresponsive. Updates: A representative acknowledged my contact details and is supposedly working on the case, but I’ve yet to receive any email. It’s been two days already—where is the promised communication? This feels like stalling and a scam.
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.