I bought a key from them, but my order was simply canceled without any explanation. I had to wait 2–3 days for the refund to be processed back to my card. After that, a few days later, I tried again — I thought maybe it was just a random error. But the same issue happened again. I wrote to customer support — nobody replied. I’ve been waiting for 2 days now, and still no response. Fine, I went to the live chat on their website. There, they told me to contact Roblox support. But when I forwarded them the email I had received just 10 minutes earlier from Roblox support, saying that I needed to contact them instead, they simply advised me to buy the key on Amazon. So basically, they don’t care at all where the customer buys the keys. They don’t want profit, they don’t want a loyal customer.I asked why my order was canceled. They told me nothing. All I got was: “We don’t know. It’s the system. We can’t provide you with any information. It’s confidential.” Absolutely ridiculous. So it turns out I can’t even purchase the product I want with my own money, using my own card.Long story short, the service is a complete zero. Honestly, customer support around the world has sunk below rock bottom already. They hire people who quite literally hate their job. They have no interest whatsoever in helping customers or actually doing their work. I’ve had these exact same issues with dozens of other companies. And it’s always the same story. Customer support is basically nonexistent. It just doesn’t exist.Honestly, I don’t understand, guys. We live in a capitalist world, and the primary goal of any private company is supposed to be making profit and selling its products. You are selling keys. So why make them if you don’t want people to buy them? Why sell them at all? I genuinely can’t understand this. I am a customer who wants to officially purchase keys from you, but you won’t let me for reasons I don’t understand, and you don’t provide any explanations. Furthermore, I honestly can’t wrap my head around this. You’re refusing money, you don’t want customers, you want them to go buy from other platforms. What kind of policy is that?
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.