I repeat here an earlier critical Trustpilot review regarding my experience with CashStar. The product was a Delta Airlines gift card.I posted a 1-star review about a week ago relating my experience with Cashstar. After the review was posted, Cashstar followed up with a series of verification requests through Trustpilot, which I responded to within 24 hours. Received the following from CashStar after they had "elevated" the complaint:"Hello,We were unable to process your order.For cardholder protection reasons, the exact cause of the processing issue cannot be provided, but you can place a new order.We recommend placing the order using the same information as the last one.Please note: Your card issuer may have placed a pending hold on your funds in anticipation of a purchase. Pending holds do not indicate charges that need to be paid; they simply temporarily reduce your available credit.The pending hold will expire according to your card issuer's timeline.Thank you,Gift Card SupportThey recommended placing another order, so I proceeded. I held my breath for a similar rejection. Guess what - this time something changed! The order wasn't rejected immediately. I received the following immediate response which sounded promising:"Thank you for your purchase.Your order number is: #XXXXXXXWe'll be sending you delivery confirmation soon, along with complete order details for your records.Order processing may take up to 3 business days after order has been approved.* An email with the tracking details will be sent when the order is shipped. These Cards will be shipped active and ready to use.*processing may take longer during peak timesThank you,Delta Gift Card Team"And the basis of this derogatory review is because less than 2 hours later, I received the same, disappointing email:"We're sorry. We were unable to process your eGift Card order from Delta.Settled charges will be refunded to the original form of payment. Pending authorizations do not represent capture of funds and will expire according to the policies of the financial institution.If you have any questions or concerns, please email us at deltagiftcards@ delta.com or call 855-741-1208 from 8:00 AM to 8:00 PM ET, seven days a week. Please refer to order number #XXXXXXXXPlease keep this message for your reference.Thank you, Delta eGift Card Team"Conclusion: Buy a gift card from CashStar at the risk of disappointment, aggravation and a bunch of automated responses. This company totally FAILS far as gift cards are concerned. CashStar representatives: If you are reading this review: If you want to handle this, please reach out to me via email, mailing address or telephone number. I WILL NOT RESPOND TO AUTOMATED OUTREACH VIA TRUSTPILOT. Shame on CashStar for leveraging a legitimate feedback platform instead of taking responsibility.NO MORE CASHSTAR GIFT CARDS for me.
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.