Their PlayStation gift card service was not working: when I tried to pay, I got an error saying the payment had been refused. I tried four times using two different payment methods, thinking that my payments were BEING REFUSED as the error told me. In reality CashStar has actually reserved money on my credit card and paypal account for gift cards I will never receive (and don't want anymore, CashStar I want you to cancel the pending charges). The worst part though is how this situation was handled by CashStar.First of all, CashStar customer support is only reachable by submitting a form on their platform (from the Netherlands at least). There is no phone number, e-mail or chat option. You don't even get a confirmation e-mail when you submit the form. Second, they just simply do not respond. I have not received any kind of reaction to my two messages. I think they are just letting the pending charges expire, which means I am missing 4x 60 euros of spendable income for as long as that takes. Incredibly LAZY handling of this problem. The least you can do is send me a message informing me and CashStar is either too lazy or too incompetent to manage even that. I will never buy a PlayStation gift card again as long as CashStar is the company handling them. Or any other giftcard managed by CashStar.
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.