I bought a $10 Roblox Giftcard on the 6th of July 2025, and got charged for it. I then received an email telling me to wait to receive my card then immediately, I got another email saying that my transaction failed although I got charged for it. I went over and emailed their customer service, writing my issue, order number, email, and amount. A day later, I received the first email that said it is going to take about 72hrs for the cancellation and return of fund to complete. I had waited 72hrs and didn't receive any payment yet. I emailed them and they took two bloody days to respond with an unnecessary comment again. I then contacted my financial institution about it and they asked for the website link, amount spent, and an ARN code. I straightly went to email the Roblox Cashstar customer service and they sent "screenshots". There was a big blank after they said here are the screenshots. They're really starting to get on my nerves. I asked for the bloody ARN code and they keep dodging the question. All I need is the ARN code to be able to get my refund.I don't recommend buying anything Cashstar and I apologise to people who got scammed by them. Their customer service is VERY BAD: they take forever to respond and deliver you useless responses. Note that I'm not from the US so I cannot contact their phone number. This is what I got to deal with
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.