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Still desperately fighting to get my refund

Final update and matter closed thanks to this platform. Yesterday afternoon on 27th of September 2024, I finally received my refund on my account. The case started on 19th of September and on 27th, 8 days of mail exchanges to finally recovering my money back. Once again, this platform was very useful to reach my goal. I encourage everyone to use it and best of luck for the Trustpilot team. Thanks again 👍👍👍👍——————————————————————Hi again, 2nd update. I just received another mail 👇. 1st update is below. Thanks for taking time to read it all and sorry for the long message. This is my reply to the latest mail received, 2nd update.👇« Hi Alexis,Normally the electronic communication is supposed to be sent on Tuesday, day you’ve sent me the mail saying the case is resolved. You’re saying usually banks take 48 to 72 business hours to reverse / cancel a transaction, let’s give it a week time and see what happens. My objective is not to harm anyone, I just want my money back and as soon as it’s done, I’ll publicly say it and close the matter.Thanks again and we’ll exchange again next Tuesday. Cordialement / Best regardsHAMADE Nabil »This is the latest mail received to which I replied up 👇« Le 26 sept. 2024 à 17:35, PlayStation Gift Card Support playstationgiftcardsupport à écrit :## Please do not write below this line ##Ticket #5206629: ClaimYour request (#5206629) has been deemed solved.Comment:Hello Nabil,We apologize for the inconvenience.An electronic communication to your financial institution is sent as a request to reverse/cancel any transaction that you see in your account. This is a request to the bank to stop the payment process. The pending hold will expire and return to your available balance per the timeline set up by your financial institution.Banks usually take 48 – 72 business hours to reverse/cancel the pending transaction. If you don't see the purchased amount reversed to your balance, you can contact your financial institution for further assistance.Thank you,Alexis S.Gift Card Support Team »Hi,This is following a case I wrote about last week and I would like to update on it, please see below 1st update.I have received this mail on Tuesday 24th of September 2024 👇 after several mail exchanges, saying the refund of my gift card order has been processed and I called my financial institution and they don’t see any trace of it in the system. So I’m seriously annoyed with all this procedure and to be honest with you, I’m not very sure I’m gonna get my money back anymore and I’m really disappointed from you and support team.It’s very easy to write a mail saying the refund has been processed with not giving me any proof of it and throwing the responsibility on my financial institution. What am I supposed to say to my financial institution ???? Please see the mail I received 🙄🙄🙄??? Come guys, as a financial institution they need something concrete to follow up the refund trace, isn’t it ???Thanks anyway and for me this case is not resolved till I get my money back and maybe the only solution is for you to send me the code of 100$ gift card which you already acknowledged receiving the payment for.Thanks but no thanks 👎👎👎 and I’ll still publish my bad experience with you till I recover my due. This is the mail I received on 24th of September 2024 (1st update) from Gift Card Support Team / Powered by CashStar👇« Case Resolved Subject: E-Commerce - Social Media / Customer Review Site - Risk Hello, We have resolved your case CS14047082. Please see the comments for your resolution.Resolution Notes: Dear Nabil, We wanted to let you know that a refund for your gift card order has been processed. We’ve notified your financial institution to reverse the transaction, and the funds will be returned to you. Please keep in mind that the timeframe for the refund to reflect in your account depends on your financial institution. For any further details, we recommend contacting them directly. Warm regards,Josh R.Gift Card Support Team Thank you for the opportunity to assist you!Case Status Tracker(Resolved) 

Date of experience: Sep 26, 2024