Dear Cash X Management,I am writing this message with strong dissatisfaction regarding your customer care service.There is no proper space, system, or contact channel to complain or communicate customer problems. Your customer care unit is extremely poor. While a few male officers show good gesture and basic professionalism, the overall standard—especially among female staff at the front desk and customer care—is unacceptable, unprofessional, and reflects a lack of proper training and education in handling customers.I have completed nearly 20 transactions with your company and have repaid all dues in advance. Despite this, I have never been treated as a loyal or valued customer. This clearly shows that your organization lacks a proper system to recognize and maintain customer relationships.It is also evident that your management does not have an effective mechanism to review or address customer complaints seriously.Therefore, I have decided to terminate my relationship with Cash X. Today will be my final payment, and I will completely withdraw from your services.I strongly advise you to immediately review and re-establish your front desk and customer care operations. If not, your business will become redundant very soon due to poor customer handling.Thank you for being associated with me over the past year. However, I do not wish success for your organization unless you take serious action to improve and rehabilitate the current standard of your customer service staff.Be alert.Sincerely,Janitha.
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