Review Time
Complete fraud by this company. I play on many platforms and know how it works, but these people will just take all your money. I've never experienced this kind of nonsense as a new customer on any other site. I advise everyone to steer clear and not waste their money with these fraudsters.
I've been trying out a few casinos recently, focusing on slots, which I enjoy. I was skeptical after reading some reviews, but after a decent win, I decided to withdraw funds. I was asked for verification documents, which I uploaded easily. Within a couple of hours, I was fully verified and the money was in my account. The gameplay is excellent, and the customer service chat is great. The representative was extremely helpful. This will now be a regular spot for me, and I haven't had any issues so far.
Disappointing experience. After playing a few hundred pounds, I received some free spins, got the bonus money up to £250, and kept playing. I did okay, maintaining a balance between £300 and £230, but when I still had £260, it stopped me from playing and awarded me just 18.97p. I won't be playing here again.
I was initially pleased with this platform; it seemed intuitive. I took the introductory offer, deposited, and placed bets to meet the criteria. I was impressed with how quickly the bonus bet arrived. However, things went wrong when I won! My winnings weren't added to my account but were held in a bonus account. I can't navigate the terms and conditions, and there seems to be no customer service. I will report them if this isn't resolved quickly.
STEER CLEAR - I deposited £50 and used the code WKND500, and received a pop-up saying 'you have just won £100 - 100 free spins.' When I opened the game, I was given 100 free spins at 20p each, which I didn't use. I contacted live chat to send them the screenshot of my win, but they canceled my free spins. I was told someone would contact me to resolve it. Three days later, I heard nothing. When I reached out again, they said they had no updates. They are quick to take your money but avoid taking responsibility for what was promised. I've been a loyal player, and this experience has shown me they prioritize profit over players. If nothing is done in the next two days, I'll be closing my account.
Still waiting for my payout from Sunday morning. I've submitted every verification document directly from my bank and phone provider, yet the money is still pending. It's been 4-5 days, and this should be much quicker. I'm extremely disappointed, and if this isn't resolved in the next 24 hours, I'll contact the gambling commission. **UPDATE** It has been 11 days since I won, and the live chat can only tell me they're waiting on the verification team, which has no point of contact. I'm left waiting with no time frame. Absolutely avoid this casino; they happily take your money but refuse to pay you if you win. They apparently won't verify my phone bill and bank statement. Total scammers, DO NOT USE THIS COMPANY AT ALL COSTS.
THIS COMPANY IS A SCAM. I haven't even played a game yet; I was just testing the withdrawal options after seeing many bad reviews. After attempting to withdraw to my account, they closed it for no reason and didn't process my withdrawal, citing responsible gaming. I haven't even played a game or lost money yet. This company is terrible. They can easily take your money, but withdrawing is a hassle. I want to see how they will twist this and make it my fault. I'm waiting for a response from them.
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