I made my initial deposit on December 8th and won while using my own money along with a non-sticky bonus. After canceling the bonus, I attempted to withdraw my funds but encountered an error regarding wagering requirements. I reached out to customer support via chat, and they informed me that they were experiencing issues and were working to resolve them. After several follow-ups over five days, they assured me they would process the withdrawal manually, requesting only my address. However, after two weeks of waiting, they began asking for documents, including an absurd selfie with my ID and the website visible in the background. I submitted the documents promptly, yet I'm still waiting for my withdrawal. The delays in accessing my funds are completely unacceptable, and I question the legitimacy of operators like this. Customer support keeps telling me to wait, and in 2026, one would expect faster money transfers. I hope regulatory authorities will implement rules to address this behavior. I'm still waiting for my €1,270 withdrawal, which seems incredibly difficult to process. I would advise others to steer clear of this casino.
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Whether you're navigating the high stakes of blackjack, spinning the reels of thrilling slot machines, or cheering for your favorite team, Casinova is the place to play!
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