Review Time
I made my first deposit here on December 8th and won while using my own funds along with a non-sticky bonus. After canceling the bonus, I attempted to withdraw my money, but encountered an error message regarding wagering requirements during the process. I reached out to customer support via chat right away, and they informed me that they were having issues and were working on a solution. I have since contacted them several times, and after about five days, they assured me that my withdrawal would be processed manually if I provided my address. However, after two weeks, they began requesting documents, including a selfie with my ID showing the casino website in the background. It’s clear that this is a challenging request, as the image quality is often deemed unsatisfactory. Regardless, I provided the documents promptly, and I’m still waiting for my withdrawal. This delay regarding customer funds is utterly unacceptable, and it raises concerns about how such operators are allowed to operate. Customer support continues to tell me to be patient. In 2026, one would expect quicker money transfers. I sincerely hope that regulatory bodies will implement measures to address this kind of behavior, as it is quite absurd. I am still awaiting my €1,270 withdrawal, which seems to be exceedingly difficult to process. I would advise against playing at this casino.
I made my initial deposit on December 8th and won while using my own money along with a non-sticky bonus. After canceling the bonus, I attempted to withdraw my funds but encountered an error regarding wagering requirements. I reached out to customer support via chat, and they informed me that they were experiencing issues and were working to resolve them. After several follow-ups over five days, they assured me they would process the withdrawal manually, requesting only my address. However, after two weeks of waiting, they began asking for documents, including an absurd selfie with my ID and the website visible in the background. I submitted the documents promptly, yet I'm still waiting for my withdrawal. The delays in accessing my funds are completely unacceptable, and I question the legitimacy of operators like this. Customer support keeps telling me to wait, and in 2026, one would expect faster money transfers. I hope regulatory authorities will implement rules to address this behavior. I'm still waiting for my €1,270 withdrawal, which seems incredibly difficult to process. I would advise others to steer clear of this casino.
The withdrawal process is taking longer than expected. It's essential to understand that certain regulations apply, and patience is necessary. Even a small amount can be complicated, but it rightfully belongs to you. It's just a matter of time until you get the answers you need.
I requested self-exclusion through the live chat, but the representative did not implement it. This failure violates licensing obligations, which mandate that operators provide essential Responsible Gaming tools, including immediate self-exclusion upon request. This platform is clearly disregarding the law. In such cases, it's crucial to distance oneself and inform the relevant authorities.
The site and games are decent, though sometimes sluggish. I've been waiting for a withdrawal for 12 days and 7 business days. I've reached out multiple times for updates but have only been told about delays with the finance department and to be patient. This situation has been incredibly frustrating. There has been no offer of free spins or bonuses as compensation. I can't comprehend the delay, and if my request was denied, they should explain why. I wouldn’t recommend this casino again.
These operators are untrustworthy. Instead of addressing gambling issues, they keep sending more bonuses. They show no concern except for taking your money. This casino doesn't allow you to block ads, remove your account, or self-exclude. It's beyond any jurisdiction for monitoring. DO NOT TRUST THIS SITE. After reaching out to support multiple times, they only promise to help but continue sending bonuses instead of addressing my concerns.
This site is a total scam. They lack responsible gaming practices, are unlicensed, and don't adhere to regulations. Responsible gaming is a farce here. Instead of closing accounts, they just offer bonuses. They only respond to messages related to deposits.
I've been waiting almost three weeks for a payout, only to have it canceled. Don't trust this site; they claim 1 to 3 days for payouts, but it's false. I've sent emails for follow-ups, but nothing changes. I decided to gamble all my earnings because I know they won't give it to me anyway.
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Welcome to Casinova, where luck meets luxury and every moment pulses with excitement.
More than just a casino and sportsbook. Casinova is a haven for discerning players who seek the ultimate thrill in table games, live gaming, sports betting and thousands of exciting slots.
Step into a world where personalized rewards and exclusive experiences are crafted for the adventurous at heart.
Whether you're navigating the high stakes of blackjack, spinning the reels of thrilling slot machines, or cheering for your favorite team, Casinova is the place to play!
Your gateway to unparalleled entertainment where every bet, every move and every game brings you closer to victory!
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