I made my first deposit here on December 8th and won while using my own funds along with a non-sticky bonus. After canceling the bonus, I attempted to withdraw my money, but encountered an error message regarding wagering requirements during the process. I reached out to customer support via chat right away, and they informed me that they were having issues and were working on a solution. I have since contacted them several times, and after about five days, they assured me that my withdrawal would be processed manually if I provided my address. However, after two weeks, they began requesting documents, including a selfie with my ID showing the casino website in the background. It’s clear that this is a challenging request, as the image quality is often deemed unsatisfactory. Regardless, I provided the documents promptly, and I’m still waiting for my withdrawal. This delay regarding customer funds is utterly unacceptable, and it raises concerns about how such operators are allowed to operate. Customer support continues to tell me to be patient. In 2026, one would expect quicker money transfers. I sincerely hope that regulatory bodies will implement measures to address this kind of behavior, as it is quite absurd. I am still awaiting my €1,270 withdrawal, which seems to be exceedingly difficult to process. I would advise against playing at this casino.
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