Review Time
During one of the most difficult times in our lives, this team showed us incredible kindness and compassion. They were honest, caring, and truly supportive throughout the entire process. They made something very overwhelming feel much more manageable.
Their pricing was more than fair — better than any other company I looked into — and they saved us a significant amount of money and stress. Unlike many funeral homes, they are straightforward and genuinely focused on helping families.
They handled everything from start to finish, including delivery and installation, which gave us real peace of mind. We are so grateful for their service and highly recommend them to anyone going through a similar situation.
During one of the most difficult times in our lives, this team showed us incredible kindness and compassion. They were honest, caring, and truly supportive throughout the entire process. They made something very overwhelming feel much more manageable.Their pricing was more than fair — better than any other company I looked into — and they saved us a significant amount of money and stress. Unlike many funeral homes, they are straightforward and genuinely focused on helping families.They handled everything from start to finish, including delivery and installation, which gave us real peace of mind. We are so grateful for their service and highly recommend them to anyone going through a similar situation.
It took them close to 10 months to complete the monument and this was only done after many emails and phone calls to prompt them. Due to all the delay and constantly going back on their words, I asked for photo of the finished product and to my horror, they completely messed up the color of the stone. I emailed them back with previous email conversation clearly showing the color I had requested for and they admitted that it was a mistake but turned the blame on me for not catching the mistake earlier. I have not heard back from the manger in regards to this matter and it has already been 2 months since I've brought up the concerns.Great value but totally not worth the savings.
Many thanks to Manmeen at Casket Outlet for her help and patience with my flower order today. I was ordering from the UK and having difficulties and Manmeen took the time to help me through both the online chat and email enabling me to purchase my order. I was very grateful for her caring support at this difficult time. Debbie UK
The experience was terrible. I cannot recommend their services. The customer service was lacking, and there was no empathy for customers. The manager, who is also the owner, was frequently absent or unwilling to engage with customers to address issues. The delivery of the prepared grave marker from their Mississauga location to the Burlington Cemetery took over a month. In summary, it was a very negative experience.
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Offers caskets and urns, sold directly from the factory, as well as memorials and flowers. Includes an online gallery of products.
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