casketoutlet.ca

3.5
3.5 Based on 17 reviews

Offers caskets and urns, sold directly from the factory, as well as memorials and flowers. Includes an online gallery of products....

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Average Rating

3.5

/
5

17 Reviews

5 Star
56%
4 Star
11%
3 Star
0%
2 Star
0%
1 Star
33%

All Reviews

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Review Time

helen wu
During one of the most difficult times in our lives, this team showed us incredible kindness and com

During one of the most difficult times in our lives, this team showed us incredible kindness and compassion. They were honest, caring, and truly supportive throughout the entire process. They made something very overwhelming feel much more manageable.

Their pricing was more than fair — better than any other company I looked into — and they saved us a significant amount of money and stress. Unlike many funeral homes, they are straightforward and genuinely focused on helping families.

They handled everything from start to finish, including delivery and installation, which gave us real peace of mind. We are so grateful for their service and highly recommend them to anyone going through a similar situation.

5
Date of experience: Mar 01, 2026
Oanh Mai
Representative is very nice person and…

Representative is very nice person and help me to go through difficult time to finish order.

5
Date of experience: Dec 26, 2025
helen wu
During one of the most difficult times…

During one of the most difficult times in our lives, this team showed us incredible kindness and compassion. They were honest, caring, and truly supportive throughout the entire process. They made something very overwhelming feel much more manageable.Their pricing was more than fair — better than any other company I looked into — and they saved us a significant amount of money and stress. Unlike many funeral homes, they are straightforward and genuinely focused on helping families.They handled everything from start to finish, including delivery and installation, which gave us real peace of mind. We are so grateful for their service and highly recommend them to anyone going through a similar situation.

5
Date of experience: Oct 10, 2025
Wendy F.
Switched the color of the stone and blamed me for not catching the mistake!

It took them close to 10 months to complete the monument and this was only done after many emails and phone calls to prompt them. Due to all the delay and constantly going back on their words, I asked for photo of the finished product and to my horror, they completely messed up the color of the stone. I emailed them back with previous email conversation clearly showing the color I had requested for and they admitted that it was a mistake but turned the blame on me for not catching the mistake earlier. I have not heard back from the manger in regards to this matter and it has already been 2 months since I've brought up the concerns.Great value but totally not worth the savings.

1
Date of experience: Jun 25, 2025
Abigail Smith
Happy with my headstone saddle flower…

Happy with my headstone saddle flower arrangements. I’m a repeat customer.

5
Date of experience: Mar 21, 2025
Arlo Lewis
Went The Extra Mile:

Went The Extra Mile:This store provides excellent customer service at a very difficult time, assisting with recommendations for flowers. Manmeen is very kind, helpful and provided additional flower ribbon sachets free of charge.

5
Date of experience: Mar 04, 2025
Many thanks to Manmeen at Casket Outlet…

Many thanks to Manmeen at Casket Outlet for her help and patience with my flower order today. I was ordering from the UK and having difficulties and Manmeen took the time to help me through both the online chat and email enabling me to purchase my order. I was very grateful for her caring support at this difficult time. Debbie UK

4
Date of experience: Dec 16, 2024
SM31
Thank-you.

Many thanks Manmeen for your prompt call back and for your advice in helping me select an appropriate flower arrangement. Your professionalism was very much appreciated.

5
Date of experience: Dec 13, 2024
Dicky
I had good experience.

I had good experience.When one of the Urns I choose became unavailable (was found damaged in warehouse), they worked with me to find a suitable replacement. They also helped with fedex when it was dropped off to wrong location (fedex fault)

4
Date of experience: Dec 09, 2024
Zachary Patterson
The experience was terrible

The experience was terrible. I cannot recommend their services. The customer service was lacking, and there was no empathy for customers. The manager, who is also the owner, was frequently absent or unwilling to engage with customers to address issues. The delivery of the prepared grave marker from their Mississauga location to the Burlington Cemetery took over a month. In summary, it was a very negative experience.

1
Date of experience: Nov 26, 2024

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Business Details

  • Offers caskets and urns, sold directly from the factory, as well as memorials and flowers. Includes an online gallery of products.

  • language https://www.casketoutlet.ca

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