Poor customer service and a nightmare to deal with.As other reviews have mentioned this business lacks passion and care for their customers. We placed an order back in may for a monument with David. The agreement was to pay for half of the cost up front and that we could revise our design as many times as we liked before the final approval.After submitting a design and approving it for production we quickly realized that we had made an error in the scripture. Knowing that we would lose our deposit, i inquired if there was another other way to which Justin (after a month of emailing and calling) responded that if we paid another $700, they would re-surface the existing monument and allow us to re-design it again.After agreeing to the additional cost and spending weeks going back and forth with emails and multiple calls (which were not returned), they sent us a draft of what they had completed which contained errors. Once we pointed out the errors and after yet another week, multiple emails and calls we were told to point out the errors by circling them which we did.Upon following up again days later, we were told to resubmit our design in PDF format, which we did. Weeks later, after following up again with another set of emails and calls (which were not returned), they summited what was supposed to be a revised draft. Further to our disappointment, the revised draft still contained the errors that were pointed out weeks ago.When calling to speak to David to seek a resolution and express our frustration we were boldly told that they were doing us a "favor" by charging us $700 to resurface the stone and that we should expect the poor service that we are getting.We are now in August and still don't have a monument. This business clearly lacks customer service and care for customers. There are many other suppliers who treat their customer with dignity... lets support the ones who do and take our business to them.Buyers have a choice and a voice! Stay away from this place.
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Offers caskets and urns, sold directly from the factory, as well as memorials and flowers. Includes an online gallery of products.
