castelli-newyork.com

2.9
2.9 Based on 14 reviews

...

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XaraenDream
Dishonest site

This site is dishonest with high prices and questionable practices. I ordered a jacket in November, and as of December 8, I have received no updates and no jacket. Beware; this merchandise comes from China, although they do not disclose this. Shortly after ordering the jacket, I received two sweaters that lack any designer labels and the medium size is much too large. I wanted to exchange them for smalls, but the response I got suggested I keep the sweaters and they would send smalls. Why would I want to keep them? Alternatively, I could receive a 15% refund and pay almost $40 to return them. This is outrageous! Their website claims items ship from New York, but that's false. They need to be shut down. Additionally, the packaging suggested a U.S. warehouse address, so why am I facing international return fees? Stay away from this company. I finally received the jacket, and it is of poor quality and nothing like the images. Please, do your research and avoid similar situations.

1
Date of experience: Dec 03, 2025

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