We have had so much trouble with castlebranch. My daughter is in college and has to have all the documents uploaded but they kept rejecting them because her DOB was wrong. She called and fixed it but it never was fixed on their end so it keeps getting rejected and then she has to keep calling back. We have also paid for multiple background checks due to this issue just to try and get it done. When you are already paying $2k for books and other college expenses, it all adds up. Now, her drug test is not there. She got it done 2 weeks ago and because there is an issue either with the lab or castlebranch they are letting her know that she may fail. Castlebranch is NOT easy to understand and navigate and out of all her professors, only one was trained and the other professors just say to get it done and won’t help. I do not recommend castlebranch!
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