Name: castlebranch.com
Telephone: 000000000
Rating: 1.0

Dwight Price Guest

Terrible Customer Service

If I could rate this experience with zero stars, I would. This has been the worst customer service I've ever experienced. You will spend hours on hold, only to be told you're in the wrong place, and then transferred to someone else who repeats the same process. I've been on hold for a total of 5 hours today. This service is extremely disappointing and lacks real customer support.

Date of experience: Jan 14, 2026

Pepper Guest

1 month ago

Extremely Frustrating Experience

If I could give no stars, I would. This has been the worst experience I've ever had with customer service. You will be on hold for hours, only to find out you're speaking to the wrong representative. Then, you'll be transferred to another who does the same thing. Today, I spent a total of 5 hours on hold. The service is lacking and offers zero support.

Date of experience: Jan 14, 2026

Chandos Cook Guest

1 month ago

Completely Unacceptable Experience

This was a completely unacceptable experience, with hold times reaching up to two hours. Additionally, my information was outsourced to a foreign country.

Date of experience: Jan 06, 2026

Cleve Price Guest

2 months ago

Unprofessional Staff

The staff were rude, condescending, and sarcastic. They lack basic knowledge and need significant improvement.

Date of experience: Dec 20, 2025

Gwendolen L. Guest

2 months ago

Unethical Practices

Greedy and unethical.

Date of experience: Dec 18, 2025

Beverly Baker Guest

3 months ago

Difficult to Reach

If I could give zero stars, I would. Their customer service is incredibly hard to contact, and when you finally do, the representatives are sarcastic and seem unaware of their own services.

Date of experience: Nov 14, 2025

YS Guest

3 months ago

Lack of Competence

I don't believe this company knows what it's doing. I've submitted the required paperwork multiple times for a program, and each time they're saying it's incorrect. I'm completely fed up with them. Avoid wasting your time.

Date of experience: Nov 09, 2025

Susan Baker Guest

5 months ago

Questionable Contracts

I question what lies behind the contracts associated with this service. This is an incredibly irresponsible company with no minimum standard for customer service. They show no concern for how their inefficiency impacts students. It's truly appalling.

Date of experience: Sep 25, 2025

Arda Kelly Guest

6 months ago

Incompetent Service

They are incompetent and caused numerous issues because they don't read or care about their users. They seem to be just collecting a paycheck.

Date of experience: Sep 01, 2025

HB Guest

6 months ago

Terrible Recommendation

Horrible experience! If you are managing an RN program, avoid this service. Save yourself and your students a lot of trouble. The program does not meet current technology standards, and while the customer service is generally friendly, they lack the necessary knowledge.