castlewater.co.uk

4.5
4.5 Based on 1.6K reviews

...

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Albina Long
Helpful staff, but refund process needs improvement.

The staff members I interacted with were friendly and supportive. However, the steps to retrieve my funds are excessively lengthy and complicated. After receiving the final bill and closing my account, I must remember to contact again for the refund, agreeing to future security checks, which will then take an additional 14 days. It would be great if the company could streamline the refund process to match the efficiency of its employees.

4
Date of experience: Dec 12, 2025

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