Name: castlewater.co.uk
Telephone: 01250718700
Rating: 4.5

Liza Saatci Guest

After many live chats, the issue I had with an invoice was finally resolved. Mr Lewis Dorward was qu

After many live chats, the issue I had with an invoice was finally resolved. Mr Lewis Dorward was quick, efficient and helpful in dealing with my problem.

Date of experience: Feb 25, 2026

havana yorulmaz Guest

5 days ago

"I had an issue with an incorrect email on my refund request form (CSREF0071428). Michelle Sek was

"I had an issue with an incorrect email on my refund request form (CSREF0071428). Michelle Sek was incredibly helpful during our live chat. She quickly updated my contact details and processed my refund for approval as a priority. She was very professional and efficient. Thank you for the great service!"

Date of experience: Feb 24, 2026

Марьяна Хоконова Guest

2 weeks ago

I wanted to leave a positive review for the Castle Water support team. I had an issue with setting u

I wanted to leave a positive review for the Castle Water support team. I had an issue with setting up a second unit under my business acount, Niamh Dempsey resolved it extremely quickly.
was very helpful.
The whole process took less than 10 minutes.

Date of experience: Feb 12, 2026

Keryl Goffe Guest

1 month ago

Christmas Talbot took my call within minutes online. I explained my issue and he dealt with it promp

Christmas Talbot took my call within minutes online. I explained my issue and he dealt with it promptly and confirmed. I could also download our conversation with gives further peace of mind. Thank you

Date of experience: Jan 28, 2026

Lacey Green Tennis Guest

1 month ago

We are a non profit making tennis club who had a water supply installed in May 2024. There is no ma

We are a non profit making tennis club who had a water supply installed in May 2024. There is no mains drainage down our lane and yet Castle Water have tried to invoice us for something we don't have (we have a cesspit). We didn't receive an invoice for 18 months and were only made aware of the problem in November 2025. They have agreed to credit the account from November, but are insistent that we pay for the period prior to November even though we never use mains drainage. It is totally incompetent of both Thames Water and Castle Water. You cannot charge for something which should have been picked up, prior to the invoices. This is not the Tennis Club's fault. We have wasted hours on this, (a very straightforward case) and expect to be credited in full and receive compensation.

Date of experience: Jan 28, 2026

Albina Long Guest

2 months ago

Helpful staff, but refund process needs improvement.

The staff members I interacted with were friendly and supportive. However, the steps to retrieve my funds are excessively lengthy and complicated. After receiving the final bill and closing my account, I must remember to contact again for the refund, agreeing to future security checks, which will then take an additional 14 days. It would be great if the company could streamline the refund process to match the efficiency of its employees.