I ordered a €1,100 wood burner for home delivery on March 29. Delivery by Geodis was on time but driver left in a hurry and did not ask for signature. The wood burner is 200kg and it was a couple of hours before three of us could move it from the driveway into the house. On unwrapping the wooden frame and plastic we discovered one leg was smashed off and another missing altogether. It took seven days for Castorama to have a human being reply to my complaint (as opposed to the automated "rest assured we are working hard to fix your problem" emails they sent), and another two days and a demand for photographs before they accepted responsibility, after the delivery company - Geodis - blamed Castorama and Castorama blamed Geodis. Each time Castorama emailed me they used a noreply@ address preventing any kind of meaningful constructive dialogue to take place. And meantime they continue to keep sending more automated emails asking how I'm enjoying the wood burner. The new delivery date is April 15th. Castorama have not indicated when they intend to pick up the broken one. I've had to re-arrange dates for the wood burner installers and delay building work while this issue has been going on. Hint: Always, always try and inspect a delivered item before the delivery driver disappears (though in this case I wonder what difference it would have made given that Geodis did not require a signature to confirm the safe delivery of an item costing €1,100 and weighing 200 kg)...
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Nous sommes des experts et des passionnés de la maison depuis 50 ans et nous accompagnons tous les Français pour vivre mieux chez eux.
