Review Time
I placed 20L of heating oil in my basket for 21.85€. When I returned just an hour later to finalize my purchase, I found the price had skyrocketed to 32.90€. That's a shocking 50.57% increase, making it the highest-priced option in the city. This feels like a scam.
I added 20L of heating oil to my basket at 21.85€. Upon returning just an hour later to complete the purchase, the price had surged to 32.90€. That's an outrageous 50.57% increase, making it the most expensive option in the entire city. This feels like a scam.
This company should ensure sellers don’t pressure customers into a monthly plan, as the fees are high and the bank card process is too quick and unclear. We were caught off guard by a sign-up at a store and didn’t notice the monthly fees until four had already been deducted. Cancelling was straightforward, but there should have been a warning email about the immediate monthly charges regardless of further purchases.
I tried to get information on a product for my bathroom but was passed around endlessly. Eventually directed to the store and then to the department, I waited 10 minutes only to be disconnected. How can a business operate like this? I had plans for an entire kitchen as well. Clearly, you can afford to lose €10,000!
I bought something online in April that didn’t work well. I contacted the company the same day for return instructions. Over three months have passed with several reminders sent, yet no solution has been provided. I strongly recommend against online purchases with this company.
I ordered 100m2 of paving with a promise of delivery in 4 days. I received immediate confirmation for that timeframe. On the delivery day, I was informed they didn’t have the paving and couldn’t provide an alternative. The payment will be refunded within 14 days, even though I paid a week ago. No service and misleading delivery information.
We visited the kitchen department on a Sunday and had an appointment with a representative who was outstanding. This individual should be recognized as the best employee ever. He was incredibly helpful while assisting with our daughter’s kitchen plans, showing expertise and patience. Thank you for the excellent support!
The customer service here is appalling. After previously reviewing the company, I received an apology from a service agent. I requested a refund due to my lack of trust in another delivery. I was told someone from the store would contact me, but despite providing my phone number, I have received no further communication. This company lacks functioning customer service and has held onto my money for a month without any resolution. Avoid this company at all costs.
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Nous sommes des experts et des passionnés de la maison depuis 50 ans et nous accompagnons tous les Français pour vivre mieux chez eux.
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