UPDATE! They are still not willing to process my payout or refund my deposits, asking me to wait up to 8 weeks for the complaint procedure. The terms and conditions state I need to provide a copy of my passport and proof of address, which I have sent along with bank statements, but it seems that's still not sufficient. I will be escalating this matter, whether it be through the appropriate regulatory bodies or small claims court. I will pursue every option available! AVOID AT ALL COSTS. Please take the time to read these reviews before signing up. I requested a withdrawal of £1400 on 23/12/25 and am still waiting. I've submitted every document needed; my passport was verified, and I was awaiting bank verification and proof of address. Now they are asking for my passport plus a picture—any excuse to delay the payout. They were quick to accept my deposits, but suddenly there’s an issue when it comes to withdrawals. Don't waste your time.
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