casumo.com

1.8
1.8 Based on 81 reviews

Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly...

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Average Rating

1.8

/
5

81 Reviews

5 Star
17%
4 Star
1%
3 Star
1%
2 Star
7%
1 Star
73%

All Reviews

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Vasile Costinel Velican
I open my casumo account 2 months ago I been paying 300-400 weekly first 1500£ I get only 1 bonus (m

I open my casumo account 2 months ago I been paying 300-400 weekly first 1500£ I get only 1 bonus (max bet 1.5£) after 2 months and over 4000 £ i never been in profit more than 100£ and no more then 5-6 bonuses

1
Date of experience: Feb 21, 2026
Sam Willoughby
JOKE!! I loaded my first deposit just fine. I actually won but to get cashed out they need •ID verif

JOKE!! I loaded my first deposit just fine. I actually won but to get cashed out they need •ID verification - which wasn’t a problem i did the little live thing and it cleared went all the way through but I get an email saying it was flagged.
• next they ask for the 3 debit cards I used to make my purchases with them.,.. Uhmm hello that was my first and only how in the hell do you figure 3 cards to make one purchase with
•bank statement- sent this as well download the file off the chime app yet they still claim it was flagged


**** they make it impossible to cashout!!!

1
Date of experience: Feb 18, 2026
Bruno Walker
Very disappointing experience with the service.

I really don't know where to begin with this review. Within just three days, I deposited £1031, and the return to the player was under 10%. I reached out via email for a review of my gameplay, but received no response, which felt very disrespectful. I also attempted to use the live chat, but got no clear answers, and it seems there was some sort of penalty applied to my account. When I deposited another £150 today, the return was only around £2.40. I regret not checking the reviews beforehand. I hope everyone has a better experience with gambling, as it should be fun, but I advise steering clear of this site, as it could lead to gambling problems for anyone. Stay safe and gamble responsibly.

1
Date of experience: Jan 12, 2026
MP25
The most dishonest platform I've encountered

This platform is incredibly deceptive; I've never won anything. They just take your money and leave you with nothing. It's hard to understand how they can operate like this. I lost £700 with small bets of 50-60p! It's a complete scam!

1
Date of experience: Jan 07, 2026
Hilda Coleman
UPDATE! Still refusing to process my payout or refund my deposits

UPDATE! They are still not willing to process my payout or refund my deposits, asking me to wait up to 8 weeks for the complaint procedure. The terms and conditions state I need to provide a copy of my passport and proof of address, which I have sent along with bank statements, but it seems that's still not sufficient. I will be escalating this matter, whether it be through the appropriate regulatory bodies or small claims court. I will pursue every option available! AVOID AT ALL COSTS. Please take the time to read these reviews before signing up. I requested a withdrawal of £1400 on 23/12/25 and am still waiting. I've submitted every document needed; my passport was verified, and I was awaiting bank verification and proof of address. Now they are asking for my passport plus a picture—any excuse to delay the payout. They were quick to accept my deposits, but suddenly there’s an issue when it comes to withdrawals. Don't waste your time.

2
Date of experience: Dec 29, 2025
Aristote
Initial Setup Smooth, But Withdrawal Issues

The signup process was straightforward, and I quickly made my first deposit. However, I couldn't access any slots or games because I needed to upload my ID. Normally, this wouldn't be a problem, but I didn’t have my ID on hand, so I decided to withdraw my funds to use later after verification. The service wouldn't allow me to withdraw until I uploaded my ID. This requirement wasn't mentioned during the deposit process; they were quick to take my money, but getting it back proved to be a different story!

2
Date of experience: Dec 23, 2025
Walter Reed
A fantastic gambling experience!

I don’t rely on other people's reviews since many fail to grasp that winning isn’t guaranteed in gambling. I've played for a full week and it’s been one of the best experiences I've had, with a great number of bonuses, payouts, and quick, hassle-free withdrawals. Sure, I lost some money, but that’s part of the game. The variety of slots available is the best I've encountered on UK sites so far.

5
Date of experience: Dec 19, 2025
Ford Price
No wins or withdrawals.

I deposited £250 over two days without any wins or withdrawals. Even if you win during a bonus round, the amounts are usually too low to withdraw. Other platforms provide better return-to-player percentages than this one.

1
Date of experience: Dec 17, 2025
Oscar Howard
Kudos to the region for enabling another online scam!

Kudos to the region for allowing yet another online casino scam! This place is utterly deceptive. I placed bets ranging from 0.20 to 20.00, and the wins were negligible with no bonuses to speak of. I tried various times and amounts, but the outcome was always the same: you pay, you lose. The game selection might be entertaining for casual players or those with endless funds, but the chances of winning are extremely low. Save your money and time and look elsewhere, or consider reaching out to local officials to address these scams.

1
Date of experience: Dec 17, 2025
Herschel W.
Robbers.

I deposited £250 over two days with no wins and no withdrawals. Even if you win in a bonus round, the amount is conveniently too low to withdraw any winnings. Other platforms offer better return-to-player percentages than these thieves.

1
Date of experience: Dec 17, 2025

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Business Details

  • Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming.

    18+ | Play responsibly

  • email hey@casumo.com
  • language https://www.casumo.com

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