I returned an item more than one month ago, following Catawiki’s instructions and the agreement in the case.
The seller confirmed that Catawiki has already deducted the refund amount from their account. However, I still have not received my refund.
I have contacted support more than five times through the Help section and have received no response.
At this point, I feel extremely concerned and honestly feel left without protection as a buyer. Waiting over a month for a refund with no communication makes me question the reliability of the platform.
This situation is very frustrating and disappointing. I expect urgent clarification and resolution.
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