Customer service is atrocious, they make it intentionally difficult to make simple changes to your information (such as updating an email or phone number) or delete an account. They made me jump through more hoops than my bank or even the Canadian government. Clearly this is not about security, it's about keeping your information in their system where they can profit from it. It honestly feels malicious. Pathetic service that has completely turned me off of what is really an excellent airline in terms of the in-flight experience. Guess I'll stick to EVA who've never given me any trouble.
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Find international and Asia pacific flights and tickets. Cathay Pacific Airways is a top rated airline that provides economy class, business class and first class flights to travel destinations around the world.
