Review Time
Should I thank you for doing nothing?
I think it would be optional if want to go elsewhere but not take a trip with the airways that lacks of flexibility, accuracy even procrastinating to send a system mail to change your personal information
It's a joke not airways, okay?
One star was my overrated score
Flight from Hkng to Toronto today. I've asked for bottled water three times from three stewardess in a span of 2 hours. All said they would look and come back to confirm. Crickets! (nobody came back).
A male steward even have the audacity to throw tantrum when I refused tap water. Who offers tap water in a plane?
Meal was also served 1.5 hours before landing. 20 minutes before landing, they are still collecting trays, by hand, from passengers. Very unsafe.
Not your best performance to date. Also, not coming back to passengers after confirming to look into it is unprofessional.
I have never seen airline like this , I mean the most shittiest airline ever . I had emergency and they gave me lot of trouble just to change the name on the flight. I will never come back ever I hated my experience.I called you guys and they were so mean.-0 stars for cathay.
Cathay Pacific Airways has been a great airline for decades. Their style has remarkably been successful in their industry. I like to say one thing about the airline business direction. " Very effective on the market. " Their strategy with the current executive group has been a sucessful story and it is a very competive market out there, but so far Cathay Pacific has not been dissapointed.
W.
Having been a member for almost 30 years, the recent changes post-Covid have been extremely disappointing. The member program seems to be consistently diluted, with what are claimed to be 'enhancements' actually making it harder to redeem miles due to numerous blackout dates. Only a select few members have access to preferred bookings, rendering miles almost worthless. The cleanliness and hygiene standards in the lounges have significantly declined, and despite claims of sustainability, basic practices like using certified eco-cleaning products seem neglected. The lounges are overcrowded, with the food and beverage offerings remaining mediocre over the years. In-flight service has also deteriorated; what used to be genuine service now feels transactional. Ticket prices have soared, and changes are prohibitively expensive. Additionally, there have been bugs in the system that affect mile and status point credits, and the support team appears indifferent to resolving these issues. Overall, the premium image projected by the service no longer matches the reality, and I would advise considering other carriers on the same routes.
This was an incredibly frustrating experience. Unfortunately, we made an incorrect booking and realized it too late. When we attempted to rebook, we were left waiting for hours on a messaging platform since responses came every half hour, and then they stopped communicating altogether. As a result, we missed our flight and were faced with a €450 penalty in addition to the fare difference, plus an extra $60 fee for booking through an agency. They expected us to pay more than the actual ticket prices online. Our entire vacation was ruined, and we lost €2500 because they refused to assist us.
I have traveled with this airline multiple times over the past few years and always opted for an extra legroom seat. However, on this occasion, they reassigned me to a different seat, which was a terrible experience. The new seat was cramped, and I kept getting bumped by passengers passing by, making it impossible to sleep. This has been the worst experience I've ever had with any airline. I reached out to customer service two days before my flight when I noticed the change to my $180 upgraded seat, but they informed me there was nothing they could do. I feel completely let down and now have to endure a 16-hour flight in discomfort. I recommend avoiding this airline.
We experienced a significant delay on our inbound flight with another airline, which caused us to arrive at the check-in counter just 58 minutes before departure, after the flight had already closed. The staff at the location graciously reopened the flight for us, allowing us to travel onward with our children. Thank you so much!!
Having flown with the service multiple times before the pandemic, my first experience after was quite disappointing. On November 20, the flight from LAX to HKG to HYD was on an older aircraft, and the premium economy seats were uncomfortable. The entertainment system was also malfunctioning. Additionally, the crew mistakenly served a vegetarian meal meant for another passenger, leaving me without my meal. Overall, the food quality was mediocre, as I had requested a special meal. On December 20, the return flight from BOM to HKG to LAX was on the same old plane, but thankfully the seat and TV issues were resolved. However, the cabin crew seemed inexperienced; I had to ask three times for a rum and Diet Coke, which I never received. Moreover, the luggage transfer from the plane to the carousel took an hour. According to the carousel attendant, this airline doesn't hire as many handlers as more efficient carriers, making it one of the worst in this regard. Overall, there has been a noticeable decline in quality and customer experience.
I had high hopes even though I was in economy. The plane was nice and new, but the seats were terrible. The crew was very friendly, yet during the 8-hour flight from Perth to Hong Kong and the 15-hour journey from Hong Kong to Manchester, not even a cup of water was offered between meals. Sitting near the back, I noticed a cardboard box with a note saying "help yourself," which contained pretzels, tomato juice, and orange juice. The food was mediocre and didn't compare to other airlines. While the flights were punctual and the staff smiled, the overall experience felt like an endurance test.
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