Having flown with the service multiple times before the pandemic, my first experience after was quite disappointing. On November 20, the flight from LAX to HKG to HYD was on an older aircraft, and the premium economy seats were uncomfortable. The entertainment system was also malfunctioning. Additionally, the crew mistakenly served a vegetarian meal meant for another passenger, leaving me without my meal. Overall, the food quality was mediocre, as I had requested a special meal. On December 20, the return flight from BOM to HKG to LAX was on the same old plane, but thankfully the seat and TV issues were resolved. However, the cabin crew seemed inexperienced; I had to ask three times for a rum and Diet Coke, which I never received. Moreover, the luggage transfer from the plane to the carousel took an hour. According to the carousel attendant, this airline doesn't hire as many handlers as more efficient carriers, making it one of the worst in this regard. Overall, there has been a noticeable decline in quality and customer experience.
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Find international and Asia pacific flights and tickets. Cathay Pacific Airways is a top rated airline that provides economy class, business class and first class flights to travel destinations around the world.
