Having been a member for almost 30 years, the recent changes post-Covid have been extremely disappointing. The member program seems to be consistently diluted, with what are claimed to be 'enhancements' actually making it harder to redeem miles due to numerous blackout dates. Only a select few members have access to preferred bookings, rendering miles almost worthless. The cleanliness and hygiene standards in the lounges have significantly declined, and despite claims of sustainability, basic practices like using certified eco-cleaning products seem neglected. The lounges are overcrowded, with the food and beverage offerings remaining mediocre over the years. In-flight service has also deteriorated; what used to be genuine service now feels transactional. Ticket prices have soared, and changes are prohibitively expensive. Additionally, there have been bugs in the system that affect mile and status point credits, and the support team appears indifferent to resolving these issues. Overall, the premium image projected by the service no longer matches the reality, and I would advise considering other carriers on the same routes.
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Find international and Asia pacific flights and tickets. Cathay Pacific Airways is a top rated airline that provides economy class, business class and first class flights to travel destinations around the world.
