I placed an order and paid in full, but then… nothing happened. There was no delivery, no tracking updates, and no meaningful communication. It’s been over a week with no information about my order or even if it exists. Taking people's money without delivering the purchased items is unacceptable and honestly feels like theft. I had to reach out myself just to get basic answers, and even then, there was no resolution. I am now requesting a cancellation and a full refund; otherwise, I will have to contact my bank to escalate the issue. This has been the worst customer service experience I’ve encountered. I would strongly recommend others to reconsider before placing an order.
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Our mission is to improve the quality of cat care around the world. Our products are carefully designed to nourish, comfort, motivate and amuse cats of all ages.
Catit continues to provide leadership products for cats through practical design and innov...
