I felt misled. While I received prompt replies from the sales team, I had to request the tracking link. The shipping from another country was unexpected. The tracking didn’t update, and I was informed that I had not received delivery notifications due to an error in the email address used. The delivery service claimed they attempted to deliver, but the package has been stuck in a depot. The representative showed no accountability and insisted that sharing the tracking link was sufficient. I found the service outdated and lacking in customer care. I plan to report this situation, as I feel they deserve no stars for this unprofessional experience. I received a late-night email asking me to remove my review, indicating their obsession with feedback without understanding customer experience.
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Here at Cat Tree UK, we are passionate about providing cat owners with the very best information, advice and products available on the market for your feline friend. From luxury cat trees, cat scratching posts, outdoor cat trees and cat houses to budget cat bedding and wall bridges. We have the UK's largest range of stunning products to suit your tastes or your kitty's personality. #meow
Also serving:
Cat Tree Denmark - https://cattree.dk
Cat Tree France - https://cattree.fr See more
