Ordered on the 30th October for my cat’s birthday present. The website states that 98% of orders are delivered within 3-5 working days and if this isn’t achieved then they would send some cat toys with the order. My order took 10 working days to dispatch (I ordered at around 7am) and I never actually received a dispatch email. My emails were replied to quickly which was positive but for several days in a row I was told I would be sent a tracking number but wasn’t. I never actually received an apology for the delay or any of the promised cat toys so don’t read that on their website and expect it as you’ll be disappointed. One of the scratch pads also arrived dented sadly…hasn’t stopped my cats enjoying it but for £180 I would have hoped for an undamaged item.
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Here at Cat Tree UK, we are passionate about providing cat owners with the very best information, advice and products available on the market for your feline friend. From luxury cat trees, cat scratching posts, outdoor cat trees and cat houses to budget cat bedding and wall bridges. We have the UK's largest range of stunning products to suit your tastes or your kitty's personality. #meow
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