My spouse had a minor presymptomatic lung cancer identified accidentally during a scan, which was then surgically removed with high hopes for recovery. All of this was communicated in initial discussions with the representative. However, he neglected to ask even fundamental questions regarding the type of cancer that he later claimed made her uninsurable, while misleadingly suggesting she would be insurable after two years. This not only wasted our time but forced me to inform my wife that she would be uninsurable for five years. Can you imagine how detrimental that is for her? It's the first time she has ever been denied insurance! We wouldn't have proceeded if we had been told the truth initially. Completely ineffective. Please do your job properly next time.
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