I am writing this to ensure that other people do not continue to be scammed by this company. I placed an order on 11/28/2025 and despite repeated assurances and multiple promised delivery dates over the past 3 months, the furniture has not been delivered and requests for refunds are being ignored. It has been increasingly difficult to get a hold of customer service or receive email responses. This pattern is similar to that experienced by others writing negative reviews.
Here are some findings about the company that were unfortunately discovered after placing the order and sending payment:
1. The website lists a store address (2323 Main St, Irvine, CA 92614), however after attempting to visit in person there is no physical storefront.
2. The company is listed as "Caviani LLC" on the California Secretary of State business search. Company status is FTB Suspended and has been listed inactive since 4/01/2025.
3. Caviani is not a BBB accredited company and has not responded to filed complaints. Their Trustpilot rating is poor with majority 1-star reviews.
These should be red flags to any prospective shoppers. Although the website may appear to be legitimate and there is a social media presence (Instagram), do not be deceived. Be skeptical of the positive reviews that are likely fake, and even though there are seemingly nice people responding to customers, they do not follow ethical business practices. I strongly recommend against placing any orders with this company. Take your business to a reputable company instead of trying to save a few hundred dollars.
I will update this review if there are any reasons for me to believe this company is legitimate, but if there are no updates, assume that there has been no resolution for my order.
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