I loaded £2000 onto my card for Australian dollars. Unfortunately, six weeks before my trip, I injured my back and will need surgery. I opted for the buy back guarantee, but upon needing to cancel my holiday, I discovered that it only applies when I use the funds. Now, to convert my money back, the service will take over £80 from me. There should be allowances for exceptional situations. It's appalling; I will not use this service again as the buy back guarantee feels meaningless.
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