Name: caxton.io
Telephone: 000000000
Rating: 4.6

Peter Outen Guest

The gentleman that helped me was very courteous explaining what was required to reset my PIN and gav

The gentleman that helped me was very courteous explaining what was required to reset my PIN and gave additional help. Extremely helpful and has my thanks for his help.

Date of experience: Feb 27, 2026

Chris Dutnall Guest

2 weeks ago

You would have had 5 were it not for the long wait before the phone was answered. When my call was a

You would have had 5 were it not for the long wait before the phone was answered.
When my call was answered, Nicki was polite, courteous & efficient. A pleasure to speak to.
Hannah in your tech dept informed me within minutes, by email, that my landline number had been removed 👍

Date of experience: Feb 11, 2026

Kallamar Guest

1 month ago

Excellent service. Assisted me with a chargeback issue.

Excellent service. They helped me with a chargeback that was initially declined. I have been with this company for years and they have consistently provided support. Highly recommend.

Date of experience: Jan 20, 2026

Poppy Wilson Guest

1 month ago

Hoping for Iceland ISK to be added to the app soon.

I am eager for the company to integrate Iceland ISK into their app in the near future. It would be more convenient than loading GBP and dealing with exchange rates. Ideally, my card would function in ISK. The support team provided excellent assistance via WhatsApp, with clear communication. However, I urge the company to make Iceland a standard currency option, as it's a popular destination for travelers from the UK and Europe.

Date of experience: Jan 15, 2026

Samantha M. Guest

2 months ago

Outstanding service

The service exceeded my expectations; I anticipated a response delay of several days. Instead, my issue was resolved within the hour.

Date of experience: Dec 30, 2025

Kimble Cooper Guest

2 months ago

Unsatisfactory experience with buy back guarantee

I loaded £2000 onto my card for Australian dollars. Unfortunately, six weeks before my trip, I injured my back and will need surgery. I opted for the buy back guarantee, but upon needing to cancel my holiday, I discovered that it only applies when I use the funds. Now, to convert my money back, the service will take over £80 from me. There should be allowances for exceptional situations. It's appalling; I will not use this service again as the buy back guarantee feels meaningless.

Date of experience: Dec 29, 2025

Garrett Hughes Guest

2 months ago

Frustrating experience with funds

I loaded £2000 onto my card for Australian dollars. Six weeks before my trip, I suffered a back injury that requires surgery. I paid extra for a buy back guarantee, but found it only applies when I use the funds. Now, to convert my money back, the service will deduct over £80. There should be consideration for exceptional circumstances. It's unacceptable, and I will not use this service again, as the buy back guarantee feels meaningless.