I own 2 of these yarn winders - A purple pro model and a blue pro model and they have given me nothing but headaches. At first use things seemed great but after winding yarn I would notice horrible loud clicks coming from the winders. Nothing was jammed, no knots in the yarn, spinning freely with a very loud click. I immediately contacted the Caydo company (Spoke to the owner Ada) and she was so rude I will never buy another product from their company again. She would not replace either unit despite the fact that I sent a video of each one showing that they are not in working condition and clearly defective. It will only allow me to upload one video for this review. As you can see in the video the blue one is making a horrible clicking noise and wont work even though it has no yarn on it. I went back and forth about 6 times online talking to the owner Ada and she did not care and would not budge on exchanging them for non defective winders. She came up with every excuse she could think of not to stand behind her products and even stated she doesn't care if I leave an honest review sharing my experience with others so that is exactly what I am doing. I am sharing with you and all of my groups in hopes that you will be smart and purchase from another company. Choose a company that actually stands behind their products and appreciates their customers. This company could clearly care less about doing what is right. Once you have an issue you are left in the dark and out the money that you spent which is not at all acceptable.
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