Overall positive, with some aspects better than others. The strengths included the overall design after adjusting some radiator sizes, the heat pump and hot water tank system, and the diligence of the installers. The standout was the customer operations advisor, who consistently addressed my inquiries promptly and thoroughly. On the downside, there was a lack of proper handover, and I'm facing an ongoing issue with the heat pump not utilizing existing solar and battery power to lower costs.
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We are one of the UK’s leading MCS-certified air source heat pump installers, owned by EDF, and the UK’s biggest generator of zero-carbon electricity.
We’ve installed thousands of heat pumps across the UK. Our comprehensive design, expert installation, and seamless process make it easy, start to finish.
