I want to express my serious concerns about the service quality provided. We have faced unjustified delays in payment processing despite submitting all requested documents on time. Requests for more information often come with demands for excessive documentation, yet even after fulfilling all requirements, transfers remain unprocessed for long periods, damaging our business relationships and causing financial losses. Additionally, the bank’s response time to inquiries is highly unsatisfactory — we often wait several days for a reply, which is unacceptable in a business context. I find this approach to client service to be unprofessional and hope the bank will improve its procedures.
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