Review Time
I signed up with a financial service and paid over $1000 in setup fees. We began the process, but they keep demanding unreasonable verifications that were not mentioned initially. I completed KYC and KYB verification and participated in a video conference. Now, they say they will call me for another voice conference, which is really frustrating. If you're not ready for a 4-step verification process, this might not be the right field for you. They also refuse to refund my money.
I signed up with a financial service and paid over $1000 in setup fees. We began the process, but they keep requesting unreasonable verifications that were not disclosed initially. I completed KYC and KYB verification and participated in a video call. Now they want to call me for another voice conference, which is quite frustrating. If you're not prepared for a 4-step verification process, this may not be the right path for you. They also refuse to return my money.
I reached out to the official site to open an account for my business. There seems to be a security breach since I was contacted immediately by someone claiming to be from their main branch in another country. That person requested all my corporate documents, bank statements, and ID to open the account. It felt like a scam when they asked for money via email and confirmed my request in minutes. Now, my identity could be at risk. I reported this to the service through a messaging app, providing all the evidence, but they barely acknowledged it and I received no follow-up or apology. I advise against using their services; the application process is quite unsafe, and I will register my business elsewhere.
Based on my experience, as a new customer with this bank, it has been a disaster. They seem more interested in keeping your money than assisting you. I made several transfers, but they never appeared in my account. Customer service is unprofessional and lacks knowledge. I do not recommend this bank to anyone; please be cautious.
I want to express my serious concerns about the service quality provided. We have faced unjustified delays in payment processing despite submitting all requested documents on time. Requests for more information often come with demands for excessive documentation, yet even after fulfilling all requirements, transfers remain unprocessed for long periods, damaging our business relationships and causing financial losses. Additionally, the bank’s response time to inquiries is highly unsatisfactory — we often wait several days for a reply, which is unacceptable in a business context. I find this approach to client service to be unprofessional and hope the bank will improve its procedures.
Our company has faced extreme unprofessionalism and potentially fraudulent actions from this financial institution. For over a month, they have illegally withheld our funds and blocked our payments without valid reasons. They keep asking for additional documents, which we promptly provide, yet they stop responding and refuse to process transactions. This has led to clients canceling contracts, suppliers demanding payments, and a serious risk to our company's reputation. We discovered the bank lacks a valid license in our region and operates under questionable circumstances. We are preparing to escalate this to regulators and law enforcement for investigation. If you value security and reliability, stay away from this bank!
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